Frequent Asked Questions

PRODUCTS & MATERIAL

1. How can I find the bracelet that suits me best?

You can use our personalized recommendation tool! Simply enter your date of birth into our program, and based on the Five Elements (Wu Xing) from Chinese philosophy, we’ll suggest bracelets that align with your unique energy and needs. This ensures you not only get a beautiful accessory but also one that harmonizes with your personal essence.

2. I don‘t know my birth hour. Can you still help me find the right bracelet for me?

Yes, we can still help! While having your birth hour would provide a more precise recommendation, we can still suggest a suitable bracelet with about 70% accuracy without it. If you provide your birth hour, the recommendation will be even more accurate, reaching up to 90%. Either way, we’re here to help you find a bracelet that suits you perfectly!

3. Are the bracelets cleansed or blessed before being shipped?

Yes, all of our bracelets are thoroughly cleansed before being sent to you. We take great care to ensure each item is energetically purified, so it arrives ready for use. Additionally, we collaborate with trusted artisans and merchants worldwide to provide you with authentic, high-quality products.

4. Can I wear two bracelets with different elements together?

Yes, you can absolutely wear two bracelets with different elements at the same time! Mixing different elements can bring a unique balance and energy to your overall experience. Feel free to experiment with combinations that resonate with you and your personal style.

5. How do I measure my wrist size?

Here’s a simple 3-step guide to measure your wrist at home:

1、Gather Your Materials: You’ll need a flexible measuring tape or a strip of paper, and a pen.

2、Measure Your Wrist: Wrap the measuring tape around the narrowest part of your wrist, just above the wrist bone. If you’re using paper, mark where the ends meet with a pen or marker. Make sure the tape or paper feels snug but comfortable.

3、Find Your Wrist Size: If you’re using a measuring tape, note the measurement in inches or centimeters. If using paper, measure the length of the strip from the end to your mark. This is your wrist size.

Our products come with an extension chain and elastic cord, allowing you to adjust them according to the size of your wrist.

6. The item I received doesn‘t look exactly like the picture on the website. Why is that?

Each gemstone is unique, and natural stones can vary in color, size, and texture. While we strive to make our photos and descriptions as accurate as possible, the natural variations in gemstones, along with differences in device displays, can result in slight differences between the product pictured and the item you receive. Rest assured, every piece is authentic and beautiful in its own way!

7. Can I get a price adjustment on my item?

As a retail business, our prices may fluctuate based on trends, inventory, and consumer demand. Unfortunately, we are unable to offer price adjustments on items after purchase. We always strive to offer competitive prices and great value, so be sure to check for any promotions or sales for the best deals!

CLEAN & CARE

1. How often and when should I wear my bracelet?

Our bracelets are designed to bring positivity and balance to your daily life, so wearing them regularly will help you enjoy their full benefits. We recommend wearing your bracelet daily or as often as possible. However, to protect the delicate stones, it’s best to avoid wearing them during vigorous activities, such as exercise. Additionally, some stones may affect your sleep quality, so we suggest removing your bracelet before bedtime for a restful night. doing rigorous activities such as exercising. It is also not recommended to wear certain stones to sleep as the energy that they contain might affect the quality of your sleep.

2. How can I clean my bracelet?

Our bracelets are easy to maintain. To keep them in good condition, we recommend cleaning them after each wear. Simply use a dry microfiber cloth to gently wipe the bracelet clean, removing any dirt or oils. This will help keep the stones looking their best. Store it in a safe place when not in use, and your bracelet will stay beautiful and ready to wear!

3. How should I maintain my jewelry?

To maintain your jewelry, wear it with care and remove it when sleeping, exercising, or swimming. Avoid rough impacts, as gemstones and jewelry can be fragile. Store your pieces in separate cloth or plastic bags to prevent scratching; all of our items come with a pouch and box for safe storage. For cleaning, use a soft polish cloth to gently wipe and maintain the shine. Following these steps will help keep your jewelry looking beautiful for years to come.

ORDERS & SHIPPING

1. Can I purchase Lucky&Ease Jewelry online and have it shipped internationally?

Yes, we offer international shipping! We use reliable carriers like DHL and other International Express services to ensure your Lucky&Ease Jewelry arrives safely, no matter where you are in the world.

2. Can I change or cancel my order?

You can change or cancel your Lucky&Ease order as long as the order status is still “in process.” Once the status changes to “shipped,” we are unable to make any changes or cancellations, as your order is already with our carriers for delivery.

3. What payment methods can I use?

We accept a variety of payment methods for your convenience, including Mastercard, Visa, AliPay, and PayPal. Choose the option that works best for you at checkout!

4. How can I track my order‘s shipping information?

Once your order has been shipped, we’ll send you an email with a shipping confirmation and tracking number, so you can easily track your package. Please note that occasional customs or courier delays may affect the delivery timeframe, which is beyond our control. Ensure your delivery address and phone number are correct, and that someone is available during business hours to receive the package. If your package does not arrive, contact the courier directly for assistance. If they confirm delivery but you still haven’t received it, please reach out to our customer service team at customer service [email protected], and we’ll help you resolve the issue.

5. Can I update my shipping address?

Please double-check your shipping address in the confirmation email you received after making your purchase. If you notice any errors, contact us at [email protected] as soon as possible. Note: Once an order has been shipped, we can no longer change the shipping address. In that case, you can contact the courier (after the tracking is updated) to intercept the package and provide the correct address directly. Please ensure your address is correct at checkout to avoid delays or misdeliveries, as we are not responsible for any losses or damages caused by incorrect addresses.

Others

I didn‘t find my answer above

If you couldn’t find the answer to your question, please feel free to email our customer service team at [email protected]’re here to help and will get back to you as soon as possible!